Terms of service

24-Hour Cancellation

Please cancel or reschedule at least 24 hours before class to avoid being charged.
Late cancels within 24 hours = loss of session & $15 fee.
We appreciate your understanding.

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No Shows

No-shows impact other members waiting to book.
A no-show fee of $15 applies.
Please cancel in advance if you can’t make it.

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Waitlist

If your desired class is full, join the waitlist.
You’ll be automatically added if a spot opens.
Please only join if you can attend, as you’ll be notified up to 1 hour before class.

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Grip Socks

For safety and hygiene, grip socks are required for all classes.
Available to purchase in-studio in our ESTASI LOUNGE, with an incredible collection from Move Active.

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Bookings & Payments

All classes must be booked via Momence before arrival.
Walk-ins aren’t guaranteed a reformer.
Download the Momence app and reserve your spot easily.
Please note: We do not accept cash payments — card payments only.

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Arrivals

Please arrive 5–10 minutes early to check in, get settled, and avoid disruptions once class begins.
Doors lock at start time — no late entries.

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Memberships

Memberships are ongoing weekly with a 2-week minimum.
If you wish to cancel, please provide two weeks’ notice.
You can pause anytime for holidays or illness (7-day notice).

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Studio Etiquette

Keep phones on silent during class.
Bring them out at the end for a quick post-class selfie.
Wipe down your reformer after class and respect others’ space.
Show kindness, positivity, and support — our studio thrives on community and connection.